Booking an Appointment

If you are booking an appointment for the first time for yourself or for a group, you will be asked to provide your full name, the best telephone number and email address at which to contact you, as well as a credit card number to hold your reservation. Those without a credit card will be invited to take a chance as a walk-in guest or to pre-pay their service at least 48 hours prior to the appointment. We recommend arriving 10 minutes early for your appointment to allow time to find parking and to fill out any paperwork.

Appointment Confirmations & Reminders

If we have your email address on file, we will do our best to give you an appointment confirmation, as well as an appointment reminder two days in advance. This is a courtesy. We are not responsible should you forget your appointment or mix up the time.

Late Arrivals & “No Shows”

Where possible, late arrivals will result in your service(s) being customized to fit the remaining appointment time. Appointments will be held for a 15 minute grace period, after which they will be considered a “No Show” and the appointment slot may be given away. “No Show” appointments will be subject to a fee for 50% of the scheduled service value. Sorry, no exceptions.

Cancellations & Rescheduling

We are happy to reschedule or cancel your appointment if necessary, however, in order to accommodate our other guests, we require 48 hours notice. Canceling or rescheduling outside of store hours is acceptable via email or voicemail. If we receive less than 48 hours notice of a cancellation or rescheduling, a fee for 50% of the appointment value will apply. Sorry, no exceptions.

Babies & Fur Babies {Pets}

We do not provide supervision for children. In a busy studio, small children pose a safety concern and must be kept under your watchful supervision at all times. Children are not permitted in treatment rooms. We do not permit animals in our studio {except for service animals}. Sorry, pooches.

Returns & Exchange Policy

No Refunds on Gift Cards or Services. Refund, Exchange or Store Credit available on products only, within 30 days of the original purchase date, with a valid receipt. Items must be in saleable condition: unopened, unused and in undamaged original packaging.